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Policies and best practices


Review the policies that govern member data, guide your digital interactions, and support our foundational principles. 

Notice of privacy practices

This describes how claims or medical information about you may be used and released and how you can get access to this information.

View notice

Privacy statement

This privacy statement applies to the personal identifying information we collect through the website(s) or app.

View privacy statement

Terms of use

To be sure that you understand the purpose and intended use of the website/app, we have established certain rules for use of the website/app.

View terms of use

File a HIPAA complaint

If you believe your privacy rights have been violated, you may file a HIPAA complaint with us or with the Secretary of the Department of Health and Human Services.

File a HIPAA complaint

Transparency and interoperability

Access machine readable files and the API developer portal to support transparency and interoperability initiatives.

Get started

Text messaging & automated dialing systems

We don’t want you to miss important information about your benefits and health coverage.

Enroll now

Accessibility statement

Our unwavering dedication to accessibility motivates us to continually enhance the user experience on our websites.

View statement

Code of business conduct

We are committed to conducting business with integrity and in accordance with all federal, state and local laws.

View code of conduct

Financial information privacy notice

We collect some personal information from our members, but we are committed to maintaining, securing and protecting that information.

View financial notice

Report fraud and abuse

The detection, prevention and elimination of fraud, abuse and over-utilization are essential to maintaining a healthcare system that is affordable for everyone.

Report fraud and abuse

Hiring policies

We are committed to a safe, inclusive and diverse work environment.

View hiring policies