Doctor and hospital service lines
Physicians and medical practitioners can contact us with questions through these designated lines
Network Development Representatives
NDRs work with doctors and hospitals to help in any way they can
Medicare network specialists
Medicare Advantage provider relations representatives assist with training, education and support
Dental contacts
Find contact information and helpful tips on dental claims for providers
Email us
Contact a representative by email
Availity
Use Availity to check eligibility, submit claims, check status, view remittances, and more
Arkansas Blue Cross Doctor and Hospital Service (Arkansas policies only)
501-378-2307 or 800-827-4814
BlueCard® Service (Arkansas policies only)
800-810-BLUE (2583)
The BlueLine (Benefits for all out-of-state policies)
800-676-BLUE (2583)
FEP Service (federal policies only)
800-482-6655
State and School Employee Service (state and school employee policies only)
501-378-2364 or 800-482-8416
Health Advantage Service
877-349-9335 (TTY 711)
Medicare Advantage (HMO) Part D Prescription Drug Program
888-249-1595 (TTY 711)
BlueAdvantage Administrators of Arkansas Service
888-872-2531
Skai Blue Cross Blue Shield Service
844-465-5227
Pharmacist help desk
800-364-6331
Medicare Part D Pharmacist Help Desk
800-693-3815
Dedicated provider line
800-827-4814
Our network development representatives are here to help make working with us easier. With teams located across the state, they provide friendly, knowledgeable support for questions about our health plans, provider networks, claims, reimbursement, billing, coding, and other provider needs.
If you need assistance, we’re here to help—just give us a call.
Northwest Regional Office — Fayetteville
Dawn Roberts
5288 Don Tyson Parkway
Springdale, AR 72762
Phone: 479-527-2359
Fax: 479-527-2323
Email: diroberts@arkbluecross.com
Counties include: Baxter, Benton, Carroll, Fulton, Madison, Marion, Newton, Searcy, and Washington.
Also includes Oklahoma counties of Adair and Delaware; and Missouri counties of Barry, Howell, McDonald, Ozark, Stone and Taney.
West Central Regional Office — Fort Smith
Dawn Roberts
5288 Don Tyson Parkway
Springdale, AR 72762
Phone: 479-527-2320
Fax: 479-527-2359
Email: diroberts@arkbluecross.com
Counties include: Crawford, Franklin, Johnson, Logan, Scott, and Sebastian.
Also includes Oklahoma counties of Adair, Leflore and Sequoyah.
South Central Regional Office — Hot Springs
Renay Turner
1635 Higdon Ferry Road, Suite J
Hot Springs, AR 71913
Phone: 870-779-9109
Fax: 870-779-9138
Counties include: Calhoun, Clark, Columbia, Garland, Hempstead, Hot Spring, Howard, Lafayette, Little River, Miller, Montgomery, Nevada, Ouachita, Pike, Polk, Sevier, and Union.
Northeast Regional Office — Jonesboro
Alison Morrison
2110 Fair Park Boulevard, Suite I
Jonesboro, AR 72401
Phone: 870-974-5740
Fax: 870-974-5713
Email: apmorrison@arkbluecross.com
Counties include: Clay, Craighead, Crittenden, Cross, Greene, Independence, Izard, Jackson, Lawrence, Mississippi, Poinsett, Randolph, Sharp, St. Francis, Stone, and Woodruff.
Also includes Tennessee counties of Shelby, Tipton, Lauderdale and Dyer; and Mississippi county of DeSoto; and Missouri counties of Pemiscot, Dunklin, Butler, Ripley and Oregon.
Central Regional Office — Little Rock
320 W. Capitol, Suite 900
PO Box 2181
Little Rock, AR 72203
Please direct all provider inquires to centralregionnetworkmanagement@arkbluecross.com.
Southeast Regional Office — Pine Bluff
Jason Aud
509 Mallard Loop Drive
Pine Bluff, AR 71603
Phone: 870-543-2945
Fax: 870-543-2915
Email: jsaud@arkbluecross.com
Counties include: Arkansas, Ashley, Bradley, Chicot, Cleveland, Dallas, Desha, Drew, Jefferson, Lee, Lincoln, Monroe, and Phillips.
Also includes Mississippi counties of Tunica, Coahoma, Bolivar and Washington; and Louisiana parishes of East Carroll, West Carroll and Morehouse.
Mental Health Statewide
Jason Aud
509 Mallard Loop Drive
Pine Bluff, AR 71603
Phone: 870-543-2945
Fax: 870-543-2915
Email: jsaud@arkbluecross.com
NDR for all Mental Health providers statewide:
- Addiction Medicine
- Behavioral Analyst
- Behavioral Health Center
- LAC
- LCSW
- LMFT
- LPC
- Psychiatry
- Psychological Examiner
- Psychology
- Psychiatric facilities
- Residential Treatment Centers
The Medicare Advantage provider relations representatives assist with training, education and support for their provider community.
Northwest Regional Office — Fayetteville
Melody Spence
Phone: 501-378-3111
Fax: 501-379-2703
Email: mtspence@arkbluecross.com
Counties include: Baxter, Benton, Carroll, Madison, Marion, Newton, Searcy, and Washington.
Also includes Oklahoma counties of Adair and Delaware; and Missouri counties of Barry, Howell, McDonald, Ozark, Stone and Taney.
West Central Regional Office — Fort Smith
Melody Spence
Phone: 501-378-3111
Fax: 501-379-2703
Email: mtspence@arkbluecross.com
Counties include: Crawford, Franklin, Johnson, Logan, Polk, Scott, and Sebastian.
Also includes Oklahoma counties of Adair, Leflore and Sequoyah.
South Central Regional Office — Hot Springs
Melody Spence
Phone: 501-378-3111
Fax: 501-379-2703
Email: mtspence@arkbluecross.com
Counties include: Clark, Garland, Hot Spring, Montgomery, and Pike.
Northeast Regional Office — Jonesboro
Melody Spence
Phone: 501-378-3111
Fax: 501-379-2703
Email: mtspence@arkbluecross.com
Counties include: Clay, Craighead, Crittenden, Cross, Fulton, Greene, Independence, Izard, Jackson, Lawrence, Mississippi, Poinsett, Randolph, Sharp, St. Francis, Stone, and Woodruff.
Also includes Tennessee counties of Shelby, Tipton, Lauderdale and Dyer; and Mississippi county of DeSoto; and Missouri counties of Pemiscot, Dunklin, Butler, Ripley and Oregon.
Central Regional Office — Little Rock
320 W. Capitol, Suite 900
PO Box 2181
Little Rock, AR 72203
Melody Spence
Phone: 501-378-3111
Fax: 501-379-2703
Email: mtspence@arkbluecross.com
Southeast Regional Office — Pine Bluff
Melody Spence
Phone: 501-378-3111
Fax: 501-379-2703
Email: mtspence@arkbluecross.com
Counties include: Arkansas, Ashley, Bradley, Chicot, Cleveland, Dallas, Desha, Drew, Jefferson, Lee, Lincoln, Monroe, and Phillips.
Also includes Mississippi counties of Tunica, Coahoma, Bolivar and Washington; and Louisiana parishes of East Carroll, West Carroll and Morehouse.
Southwest Regional Office — Texarkana
Melody Spence
Phone: 501-378-3111
Fax: 501-379-2703
Email: mtspence@arkbluecross.com
Counties include: Calhoun, Columbia, Hempstead, Howard, Lafayette, Little River, Miller, Nevada, Sevier, and Union.
Also includes Texas counties of Bowie and Cass; Oklahoma county of McCurtain; and Louisiana parishes of Bossier, Caddo, Claiborne, Union and Webster.
Availity
Use Availity to check eligibility, submit claims, check status, view remittances, as well as a dedicated Payer Space that offers payer-specific application and important announcements for plan and policy updates.